{"id":2154,"date":"2025-04-03T08:41:19","date_gmt":"2025-04-03T08:41:19","guid":{"rendered":"https:\/\/lionrock.au\/?page_id=2154"},"modified":"2025-04-03T08:52:33","modified_gmt":"2025-04-03T08:52:33","slug":"complaint","status":"publish","type":"page","link":"https:\/\/lionrock.au\/%e4%b8%ad\/complaint\/","title":{"rendered":"\u6295\u8a34"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2154\" class=\"elementor elementor-2154\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c438c23 e-flex e-con-boxed e-con e-parent\" data-id=\"c438c23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3774e25 elementor-widget elementor-widget-text-editor\" data-id=\"3774e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We value all your feedback and welcome any complaints, as they play a crucial role in helping us improve our services. Your input is essential for us to better understand your needs and enhance the quality of care we provide. Once we receive your feedback or complaint, we will contact you as soon as possible to address your concerns and discuss any necessary actions. Thank you for helping us grow and serve you better!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa59cab elementor-widget elementor-widget-wpforms\" data-id=\"aa59cab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container \" id=\"wpforms-2146\"><form id=\"wpforms-form-2146\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"2146\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/%e4%b8%ad\/wp-json\/wp\/v2\/pages\/2154\" data-token=\"929e652d9d40d3542087ba16459b594a\" data-token-time=\"1779562445\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-2146-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\">Name<\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-2146-field_1\" class=\"wpforms-field-name-first\" name=\"wpforms[fields][1][first]\" ><label for=\"wpforms-2146-field_1\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-2146-field_1-last\" class=\"wpforms-field-name-last\" name=\"wpforms[fields][1][last]\" ><label for=\"wpforms-2146-field_1-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/div>\t\t<div id=\"wpforms-2146-field_8-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"8\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-2146-field_8\" >Method About Contacted<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-2146-field_8\" class=\"wpforms-field-medium\" name=\"wpforms[fields][8]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-2146-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-2146-field_2\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-2146-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-2146-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-2146-field_4\">Phone Number<\/label><input type=\"text\" id=\"wpforms-2146-field_4\" class=\"wpforms-field-medium\" name=\"wpforms[fields][4]\" ><\/div><div id=\"wpforms-2146-field_5-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"5\"><label class=\"wpforms-field-label\">Type of Submission: <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2146-field_5\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2146-field_5_1\" name=\"wpforms[fields][5]\" value=\"Complaint\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2146-field_5_1\">Complaint<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2146-field_5_2\" name=\"wpforms[fields][5]\" value=\"Feedback\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2146-field_5_2\">Feedback<\/label><\/li><\/ul><\/div><div id=\"wpforms-2146-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-2146-field_6\">Date of Incident\/Experience: <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2146-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" required><\/div><div id=\"wpforms-2146-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-2146-field_3\">Description of Your Complaint or Feedback: <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-2146-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" required><\/textarea><\/div><div id=\"wpforms-2146-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-2146-field_7\">Additional Comments or Suggestions:<\/label><input type=\"text\" id=\"wpforms-2146-field_7\" class=\"wpforms-field-medium\" name=\"wpforms[fields][7]\" ><\/div><div id=\"wpforms-2146-field_9-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"9\"><label class=\"wpforms-field-label\">Would You Like to Be Contacted About Your Submission? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2146-field_9\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2146-field_9_1\" name=\"wpforms[fields][9]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2146-field_9_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2146-field_9_2\" name=\"wpforms[fields][9]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2146-field_9_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2146-field_10-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"10\"><label class=\"wpforms-field-label\">Preferred Method of Contact (if applicable):<\/label><ul id=\"wpforms-2146-field_10\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2146-field_10_1\" name=\"wpforms[fields][10]\" value=\"Phone\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2146-field_10_1\">Phone<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2146-field_10_2\" name=\"wpforms[fields][10]\" value=\"Email\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2146-field_10_2\">Email<\/label><\/li><\/ul><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-2146-field_8-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-2146-field_8-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-2146-field_8-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"2146\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/lionrock.au\/\u4e2d\/wp-json\/wp\/v2\/pages\/2154\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-2146\" class=\"wpforms-submit\" data-alt-text=\"Sending\u2026\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img decoding=\"async\" src=\"https:\/\/lionrock.au\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We value all your feedback and welcome any complaints, as they play a crucial role in helping us improve our services. Your input is essential for us to better understand your needs and enhance the quality of care we provide. Once we receive your feedback or complaint, we will contact you as soon as possible [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2154","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"wpusername3601","author_link":"https:\/\/lionrock.au\/%e4%b8%ad\/author\/wpusername3601\/"},"uagb_comment_info":0,"uagb_excerpt":"We value all your feedback and welcome any complaints, as they play a crucial role in helping us improve our services. Your input is essential for us to better understand your needs and enhance the quality of care we provide. Once we receive your feedback or complaint, we will contact you as soon as possible...","_links":{"self":[{"href":"https:\/\/lionrock.au\/%e4%b8%ad\/wp-json\/wp\/v2\/pages\/2154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lionrock.au\/%e4%b8%ad\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lionrock.au\/%e4%b8%ad\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lionrock.au\/%e4%b8%ad\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lionrock.au\/%e4%b8%ad\/wp-json\/wp\/v2\/comments?post=2154"}],"version-history":[{"count":7,"href":"https:\/\/lionrock.au\/%e4%b8%ad\/wp-json\/wp\/v2\/pages\/2154\/revisions"}],"predecessor-version":[{"id":2165,"href":"https:\/\/lionrock.au\/%e4%b8%ad\/wp-json\/wp\/v2\/pages\/2154\/revisions\/2165"}],"wp:attachment":[{"href":"https:\/\/lionrock.au\/%e4%b8%ad\/wp-json\/wp\/v2\/media?parent=2154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}